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Irene Swedak, RNCP - Privacy Officer
Privacy Policy for Wellness Wizards Ltd
January 1, 2004
Privacy of personal information is an important principle
of Wellness Wizards Ltd. I am committed to collecting, using
and disclosing personal information responsibly and only to
the extent necessary for Wellness Wizards Ltd services that
I provide. I am also diligent at being open and transparent
as to how I handle personal information. This document describes
my privacy policies.
I am required to comply with the terms of this privacy policy
while it is in effect. I reserve the right to modify the policy
at any time and the revised privacy policy will apply to all
personal information that I currently have as well as to information
that I may generate in the future. This policy will be in
effect from January 1, 2004, until such date that an amended
policy is published. If I change the privacy policy, I will
post the amendments in my office, have copies available and
publish it on my website for you to download.
Personal information includes any factual or subjective information,
recorded or not, about an identifiable individual. This includes
information in any form, such as:
»
age, name, ID numbers, income, ethnic origin, blood type,
or results of medical tests ;
»
opinions, evaluations, comments, social status, or disciplinary
actions; and
»
employee files, credit records, loan records, medical records,
existence of a dispute between a consumer and a merchant,
intentions (for example, to acquire goods or services, or
change jobs).
Personal information does
not include the name, title, business address or telephone
number of an employee of an organization and thus is not protected
by privacy legislation nor covered by this policy.
Wellness Wizards date of inception: May 6, 2003.
Wellness Wizards incorporation date: April 30, 2004.
Services: nutritional counselling, individual
and group consultations, biochemical blood analysis, seminars
on health and wellness for business and specialty groups,
re-sale and distribution of professional health products and
various other products and educational material relating to
natural health, iridology, and reflexology.
The purpose of this document is to outline the policies in
effect that govern Wellness Wizards Ltd's collection, storage,
retention, use and disclosure of personal information. These
rules are in place to protect Wellness Wizards Ltd, my clients,
employees and volunteers. Failure to comply with this policy
exposes Wellness Wizards Ltd and my clients to a breach of
confidentiality resulting in potential legal liability and
loss of confidence.
This policy applies to the ownership, staff and volunteers
of Wellness Wizards Ltd and to contractors and consultants
that may provide services to Wellness Wizards Ltd on occasion.
:
The collection of personal information is limited to that
which is necessary for our purposes.
:
»
To collect information for nutritional and dietary assessments
of imbalances
»
To collect RNCP consultation fees
/ supplement costs
:
»
Newsletters
»
Emailing of Educational, wellness,
and health-related topics
»
Seminars, Workshops, and surveys
to promote nutritional consulting
:
Wellness Wizards Ltd uses and discloses personal information
only for purposes for which we have consent (implied or written),
or as required by law. I do disclose your personal information
as described below:
»
To suppliers when shipping supplements
directly to clients
»
To a specific doctor who you are
working with
»
To an emergency service if one's
life could be endangered
ACCURACY: I endeavour to maintain accurate and up-to -date
records.
:
I understand the importance of protecting personal information.
For that reason, I have taken the following steps:
»
Staff are trained to collect, use
and disclose personal information only as necessary to fulfill
their duties and in accordance with this privacy policy.
»
Paper copy is kept in a locked file
cabinet/ and or locked office, in a supervised area.
»
Passwords are used on computers
to protect electronic data, in a supervised area.
»
Paper information is transmitted
through sealed, addressed envelopes or boxes by postal service.
»
My web-site is protected by security
safeguards appropriate to the sensitivity of the information
with the proper firewalls and virus protection in place.
»
Verbal personal information is collected
and used in such a manner that the information is not overheard
by persons other than the staff.
:
I need to retain personal information for some time to ensure
that I can answer any questions you might have about the services
I provided to you and for my own accountability to external
regulatory bodies. In compliance with the requirements of
other legislation, I keep my client files and records for
a minimum of 10 years. I keep any personal information relating
to my general correspondence (i.e. newsletters, seminars and
marketing activities) for about 12 months after the newsletter
ceases publication or a seminar or marketing activity is over.
You can ask me, in writing, to restrict my uses and disclosures
of your personal information at any time. I will discontinue
to use or to disclose your personal information after a written
revocation of your implied or informed consent is received,
unless I have already acted in reliance upon this consent,
or as directed by legal requirements. I destroy paper files
containing personal information by shredding. I destroy electronic
information by deleting it and, when hardware is discarded,
I ensure that information on the hard drive is destroyed.
Upon request, you have the right to see what personal information
I hold about you. I will need to confirm your identity, if
I do not know you, before providing you with this access.
I reserve the right to charge a nominal fee for such requests.
I may ask you to put your request in writing.
If, for legal reasons, I cannot give you access, I will notify
you within 30 days, and provide the reason, as best I can,
why I cannot give you access.
If you believe there is a mistake in the information I have
about you, you have the right to ask for it to be corrected.
I may ask you to provide documentation that my files are incorrect.
Where a mistake has been made, I will make the correction.
:
My Privacy Officer, Irene Swedak, RNCP, can be reached to
answer any questions or concerns you might have at:
P.O. Box 30035, 478 Dundas St. W.
Oakville, ON. L6H 6Y0
416-948-9355
irene@wellnesswizards.net
If you wish to make a formal complaint about my privacy practices
or the application of those practices, you may make it in
writing to my Privacy Officer, who will acknowledge receipt
of your complaint; ensure that it is investigated promptly
and that you are provided with a formal decision and explanation
in writing.
Any found to have violated this policy may be subject to disciplinary
action, up to and including termination. Use of any personal
information in the possession of or under the control of Wellness
Wizards Ltd for illegal activity is grounds for immediate
dismissal of office, and I will cooperate with any legitimate
law enforcement activity.
This policy is made under the Personal Information Protection
and Electronic Documents Act. That is a complex Act and provides
some additional exceptions to the privacy principles that
are too detailed to set out here.
For more general inquiries, the Information
and Privacy Commissioner of Canada oversees the administration
of the privacy legislation in the private sector. The Commissioner
also acts as a kind of ombudsman for privacy disputes. The
Information and Privacy Commissioner can be reached at:
112 KENT STREET | OTTAWA, ONTARIO | K1A
1H3
PHONE (613) 995-8210 | TOLL-FREE 1-800-282-1376
FAX (613) 947-6850 | TTY (613) 992-9190
WEB SITE: www.privcom.gc.ca
This document is the first version and has no revision history.
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